FAQ | Mortgages | HSBC
Frequently Asked Questions about Mortgages
Here are a few of the most common questions about HSBC mortgages. If you do not see an answer to your question below, please contact us at 866.731.4722.
You may get started with your mortgage application in a number of ways:
- By phone: 866.731.4722
- By email: via secure online form to request a call back from a mortgage professional
- In person: visit one of our locations
HSBC offers two types of full documentation refinancing: Rate/Term Refinance and Cash Out Refinance.
A Rate/Term Refinance allows you to pay off your existing mortgage and include the new closing costs in the new mortgage amount. You may use this type of refinance program to reduce your interest rate, loan term or both.
A Cash Out Refinance allows you to turn the equity you have built up in your home into cash which you can use for a variety of purposes. Some of HSBC's programs allow for cash out.
If your existing loan has a higher than market interest rate, you may be eligible for a streamline refinance program at HSBC. With streamline refinancing, you may lower your interest rate and monthly payment while providing a minimal amount of documentation. (Cash out at closing is not allowed for any of these programs.)
The most common mortgages are fixed- and adjustable-rate mortgages.
Fixed-rate mortgages offer the stability of regular monthly payments over a given length of time, or term. Many people feel these are ideal because they make it easy to budget family finances and there is no rate risk.
Adjustable-rate mortgage (ARM) programs offer you the flexibility of an initial interest rate and payment lower than a standard fixed-rate mortgage. ARM mortgages may also be a great option for home buyers who do not plan to stay in their current home for a long period of time.
The Veteran's Administration (VA) loan program is sponsored by the U.S. Government's Department of Veteran's Affairs. VA loans are available to credit-worthy individuals who are or were:
- an honorably discharged veteran
- an active duty service member
- an un-remarried surviving spouse of a military service member
- a Reservist, or
- a National Guardsperson
- 0% down payment required
- Gift funds may be used to pay for closing costs
- Maximum loan amount: $417,000 or the geographic VA maximum mortgage limit
FHA loans are government-insured loans through the U.S. Department of Housing and Urban Development, also called HUD. FHA loans offer an excellent start to first-time home buyers, with options such as a low down payment or a low closing cost option.
- Low down payment is required
- Your own personal savings are not required to pay down payment or closing costs. Gift funds may be used instead
- You can buy an existing home, or build a new one
- Some geographic limitations apply
If you live in New York State and are a first-time home buyer, SONYMA (State of New York Mortgage Agency) loans may be a great choice for you. Designed to provide affordable mortgage financing, SONYMA loans offer you the chance to buy an existing home or build a brand new one.
- Only a 3% down payment is required for 1- and 2-unit properties
- Your income must meet SONYMA's Household Income Limit requirements
- A secured, down payment assistance loan is available from SONYMA
- The program is only available for New York State properties
HSBC's CommunityWorks mortgage program allows you to use grant money to help pay for costs associated with closing your mortgage loan. You may apply the grant to both the minimum 3% down payment requirement as well as all of the closing costs. Any extra funds needed to close can then be paid through your own savings, a gift, or a grant from another source.
- Only a 3% down payment requirement for 1-unit properties
- Home buyer education is required
- Borrowers income must be at or below 80% of the median area income or the property must be located in a designated census tract
- Certain income level restrictions apply depending upon property location
- The program is only available in select states
An escrow account is a separate account that holds funds for the purpose of paying bills such as homeowner's insurance and property taxes. HSBC collects the funds to be deposited into the account each month along with your monthly payment and then pays the bills for you when they come due. By taking the annual amounts charged for homeowner's insurance, property taxes and other annually paid items and dividing them by 12, the escrow department establishes a payment amount that is added to your monthly principal and interest payment. Spreading the cost of these expenses over 12 months makes it easier for you to budget those expenses, and you won't have to come up with additional cash when bills are due. For some loans, escrow accounts are a requirement.
If you have an escrow account, HSBC will receive your insurance invoice and disburse the appropriate funds from your escrow account. Your monthly billing statement will display any disbursements.
If you have an escrow account, HSBC will receive your tax invoices and disburse the funds from your escrow account. Your monthly billing statement and year-end statement will display any amounts disbursed.
Private Mortgage Insurance is provided by a private mortgage insurance company to protect lenders against loss if a borrower defaults. Private Mortgage Insurance is generally required for a loan with an initial loan to value (LTV) percentage in excess of 80%. In most cases, this will mean that you will have to pay Private Mortgage Insurance if your down payment is less than 20% of the value of the home you are purchasing or refinancing.
HSBC's First Home Club matched savings program is available to prospective home buyers in New Jersey and New York State. Financed by the Federal Home Loan Bank of New York, the First Home Club allows qualified first-time home buyers to earn $4 in grant monies for every $1 saved over a 10 to 24 month period. As a result, potential homeowners may obtain a maximum grant of $7,500 by opening an account at HSBC Bank USA, N.A. and saving $1,875 through regular monthly installments. At the conclusion of the program, the applicant/depositor will have funds totaling as much as $9,375 to be used toward the down payment and closing costs of a home purchase.
Your mortgage payment due date is listed on your monthly billing statement or coupon. A late charge is assessed if the payment has not been received and processed by the date noted. It is very important that you establish and maintain good credit by making sure your payment reaches us by the due date each month. Late payments can affect your credit record.
Pay through Personal Internet Banking (PIB):
Registered Personal Internet Banking ("PIB") customers can access and make payments to their mortgage or HELOC account(s) through the HSBC website.
If you are not registered for PIB, you can access your mortgage or HELOC by registering through the HSBC website.Log on to Personal Internet Banking
Register for Personal Internet Banking
Pay by Mail:
Each month you will receive a Monthly Mortgage Statement with a detachable coupon and return envelope for payments. Simply mail your payment using the coupon and return envelope. Upon receipt and processing of your monthly payment, we will produce and mail subsequent billing statements to you.
Send mortgage payments to:HSBC Bank USA, N.A.
P.O. Box 5443
Mt. Laurel, NJ 08054
Whether refinancing, selling your home or just paying off your mortgage, you can request information from Customer Service in two easy ways:
If you're a registered Personal Internet Banking customer, log on and navigate to your mortgage account to view account details including pay-off details.
Request a Payoff Quote by Telephone:
Premier clients can call 866.435.7089
Monday through Friday 8:00 a.m. to 8:30 p.m.
If you misplace or do not receive your current billing statement, please mail your payment (with your mortgage account number written on the check) to:HSBC Bank USA, N.A.,
P.O. Box 5443
Mt. Laurel, NJ 08054
Contact our Customer Service Department. Our representatives are waiting to assist you.
If you are an HSBC Mortgage Services (formerly Household Mortgage Services) customer, please visit www.hsbcmortgageservices.com.
We understand that losing a job, divorce, an illness or a death in the family are just some of the things that can cause a delay in paying your mortgage payments. If you are experiencing or have recently experienced a hardship and are unable to keep up with your mortgage payments, contact us. We'll work with you to try to make the best of a difficult situation. Click here to read about payment difficulty options.
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